Complaints Procedure

If you have a concern or complaint, we would like you to tell us about it.  We welcome suggestions for improving our work in the school. Be assured that no matter what you want to tell us, our support and respect for you and your child in the school will not be affected in any way.  Please tell us of your concern as soon as possible.  It is difficult for us to investigate properly an incident or problem, which has happened some time ago.

 

What to do first

Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher. The office can also help you decide who best to speak to. 

If you have a complaint, which you feel should be looked at by the Headteacher you should express this in writing in the first instance. The Headteacher (or delegated member of SLT ) will formally investigate and respond to your concerns in writing. 

   

What to do next

If you are dissatisfied with the teacher's response (or with the Headteacher's initial reaction if he/she has already been involved) you can make a complaint to the Chair of Governors.  This should be made in writing using the Stage 2 complaint form (available from the school office).  Leaflet for parent/carers.

 The Chair of Governors will conduct a full investigation of the complaint and may interview any members of staff or pupils involved.  You will receive a response to concerns in writing.

 

If you are still unhappy

The problem will normally be solved by this stage.  However, if you are still not satisfied you may wish to contact the Clerk to Governors via the school office email address to ask for referral of your complaint to a Governors' Review Panel using the Stage 3 complaint form.  It will then be heard by a group of three governors who have no previous knowledge of the problem and so will be able to give it a fresh assessment.  You will be invited to attend and speak to the panel at a meeting, which the Headteacher will also attend. 

Further action

If you feel that the governing body has acted unreasonably in the handling of the complaint you can complain to the Department for Education after the procedure has been completed.

Ofsted will also consider complaints about schools.  You can contact Ofsted if you feel that a school is not run properly and needs inspecting.  Ofsted will not look into problems with individual pupils.  This course of action is only available if the school complaints procedure has already been followed. 

For more information please refer to our Complaints policy.

 

Jo Leatham

Adam Donoghue

Acting Headteacher 

Chair of Governors